مقالات

تحلیل لیسنینگ آیلتس آکادمیک و جنرال کمبریج 11 - تست 3: بررسی سوالات، نکات کلیدی و استراتژی‌های پاسخ‌دهی

تاریخ انتشار : ٢٦ ارديبهشت ١٤٠٤
امتیازدهی :

 

مقدمه

بخش لیسنینگ، اولین و یکی از مهم‌ترین چالش‌ها در آزمون آیلتس است که نیازمند تمرکز بالا و درک شنیداری دقیق می‌باشد. در این مقاله، به تحلیل جامع تست ۳ لیسنینگ از کتاب آیلتس کمبریج ۱۱ (Cambridge IELTS 11) می‌پردازیم. هدف ما شکستن ساختار سوالات، شناسایی تله‌های رایج و ارائه استراتژی‌های کاربردی برای کمک به شما در مدیریت زمان و افزایش دقت پاسخ‌دهی است. این تست شامل چهار بخش با موضوعات و فرمت‌های متنوع سوال است. داوطلبان باید با انواع سوالات مانند Multiple Choice، Form Completion، Matching و Map Labelling آشنا باشند. با ما همراه باشید تا با بررسی جزء به جزء این تست، با اطمینان بیشتری به سراغ آزمون اصلی بروید. 

 

برای دیدن بقیه‌ی تحلیل‌ها به لینک زیر بروید:

 

PART 1 Questions 1-10 + Audio Script

 

📝 Question 1: The ‘Family Welcome’ event in the art gallery begins at

🔹 Correct Answer: B - 10.30 am

📍 Location in Audio Script: "The gallery opens at 10, and the ‘Family Welcome’ event runs from 10.30 until 2 o’clock"

🔹 Analysis of the Answer: The answer is directly stated in the audio script. Although the gallery opens at 10, the 'Family Welcome' event starts at 10:30. The time is clearly given, making it a straightforward question.

⚠️ Potential Traps: The mention of 10 am, the opening time of the gallery, could mislead some test-takers who might not listen for the specific start time of the event.

Key Learning Point: Pay close attention to specific details and time references. Sometimes the overall information is given first but the answer is a more specific detail.

📝 Question 2: The film that is now shown in the ‘Family Welcome’ event is about

🔹 Correct Answer: C - ceramics

📍 Location in Audio Script: "several times during the day, they’re going to show a short film that the gallery has produced. It demonstrates how ceramics are made"

🔹 Analysis of the Answer: The audio script clearly states that the film shown is about ceramics. The speaker mentions that "last time they ran the event, there was a film about painting, which went down very well with the children, and they’re now working on one about sculpture". This gives some extra context, but is not part of the answer.

⚠️ Potential Traps: The audio mentions previous films about "painting" and upcoming films about "sculpture", which are not the answer but could cause confusion.

Key Learning Point: Listen carefully for the current subject rather than being confused by previous or future plans.

📝 Question 3: When do most of the free concerts take place?

🔹 Correct Answer: B - at lunchtime

📍 Location in Audio Script: "Well there are several free concerts taking place at different times – one or two in the morning, the majority at lunchtime, and a couple in the evening"

🔹 Analysis of the Answer: The audio script uses the phrase "the majority at lunchtime" indicating that most concerts take place during lunchtime. The phrase is a key signifier for this question.

⚠️ Potential Traps: The audio mentions concerts at different times (morning, lunchtime, evening) which could confuse some people. The key is to listen for which time has the "majority".

Key Learning Point: Be aware of words like "majority", "most", or "few" as these are often used to distinguish between multiple options.

📝 Question 4: Where will the 4 pm concert of Latin American music take place?

🔹 Correct Answer: A - in a museum

📍 Location in Audio Script: "They’re performing in the central library at 1 o’clock, then at 4 it’s in the City Museum"

🔹 Analysis of the Answer: The audio directly states that the 4 pm concert is in the City Museum, which is a museum. The answer is a fact given in the audio and not dependent on any further opinion or information.

⚠️ Potential Traps: The audio script mentions other locations for the same concert: the library and the theatre, at different times, which might confuse test takers.

Key Learning Point: Focus on the specific time mentioned in the question to identify the correct location from the different options.

📝 Question 5: The boat race begins at

🔹 Correct Answer: C - Offord Marina

📍 Location in Audio Script: "The race starts at Offord Marina, to the north of Burnham, and goes as far as Summer Pool"

🔹 Analysis of the Answer: The audio clearly states that the race starts at Offord Marina. The audio also gives the end of the race as Summer Pool.

⚠️ Potential Traps: The audio mentions "Summer Pool" and "Charlesworth Bridge", which are related to the boat race but are not the starting point of the race, and could cause confusion.

Key Learning Point: Pay attention to the specific information that the question is asking for (in this case the starting point).

📝 Question 6: One of the boat race teams

🔹 Correct Answer: A - won a regional competition earlier this year

📍 Location in Audio Script: "One of them came first in the West of England regional championship in May this year"

🔹 Analysis of the Answer: The audio script directly states that one team won a regional championship this year.

⚠️ Potential Traps: The audio goes on to state that "it means that next year they’ll be representing the region in the national championship," but this is not a competition they've won, and so not the correct answer.

Key Learning Point: It is important to distinguish between past, present and future information.

📝 Question 7: Paxton is a good place for seeing rare ____ all year round.

🔹 Correct Answer: birds

📍 Location in Audio Script: "Now I’ve heard something about Paxton Nature Reserve. It’s a good place for spotting unusual birds, isn’t it? That’s right – throughout the year."

🔹 Analysis of the Answer: The audio uses the words "spotting unusual birds" and then confirms it is a good place to see them all year round, answering the question.

⚠️ Potential Traps: The text mentions other items that can be seen at the reserve, but not all year round, such as unusual flowers.

Key Learning Point: Listen carefully for the specific detail that is asked in the question, such as "all year round."

📝 Question 8: This is a particularly good time for seeing certain unusual _____.

🔹 Correct Answer: flowers

📍 Location in Audio Script: "And just at the moment you can see various flowers that are pretty unusual"

🔹 Analysis of the Answer: The audio clearly states that certain unusual "flowers" can be seen at this particular time.

⚠️ Potential Traps: The audio mentions "birds" and "mushrooms", which are found in the same location, but flowers are specifically said to be unusual at the time.

Key Learning Point: Pay attention to the phrases that signal a specific time, such as "just at the moment."

📝 Question 9: Visitors will be able to learn about _____ and then collect some.

🔹 Correct Answer: mushrooms

📍 Location in Audio Script: "And there’s going to be a talk and slide show about mushrooms – and you’ll be able to go out and pick some afterwards"

🔹 Analysis of the Answer: The audio uses the phrase "talk and slide show about mushrooms" and confirms visitors can pick them after the presentation.

⚠️ Potential Traps: Other aspects of the nature reserve are discussed, but the focus on learning about and collecting is specific to mushrooms.

Key Learning Point: Look for words that connect the two parts of the question such as "learn about" and "collect".

📝 Question 10: Part of the _____ has been made suitable for swimming.

🔹 Correct Answer: river

📍 Location in Audio Script: "Yes. Part of it has been fenced off to make it safe for children to swim in...The lake is too deep, so swimming isn’t allowed there."

🔹 Analysis of the Answer: The audio states that a part of the river is fenced off for safe swimming. The lake is also mentioned, but swimming is not allowed there.

⚠️ Potential Traps: The mention of a "lake" could be a trap because swimming is not allowed in the lake.

Key Learning Point: Again, listen carefully for the key word to determine which location is used for swimming.

 


PART 1 Audio Script

MARTIN: Good morning. This is Burnham tourist, Martin speaking.

SUE: Oh, hello. I saw a poster about free things to do in the area, and it said people should phone you for information. I’m coming to Burnham with my husband and two children for a few days on June the 27th, or possibly the 28th, and I’d like some ideas for things to do on the 29th. (Example)

MARTIN: Yes, of course. OK. Then let’s start with a couple of events especially for children. The art gallery is holding an event called ‘Family Welcome’ that day, when there are activities and trails to use throughout the gallery.

SUE: That sounds interesting. What time does it start?

MARTIN: The gallery opens at 10, and the ‘Family Welcome’ event runs from 📍Q1 10.30 until 2 o’clock. The gallery stays open until 5. And several times during the day, they’re going to show a short film that the gallery has produced. It demonstrates how 📍Q2 ceramics are made, and there’ll be equipment and materials for children to have a go themselves. Last time they ran the event, there was a film about painting, which went down very well with the children, and they’re now working on one about sculpture.

SUE: I like the sound of that. And what other events happen in Burnham?

MARTIN: Well, do you all enjoy listening to music?

SUE: Oh, yes.

MARTIN: Well there are several free concerts taking place at different times – one or two in the morning, the 📍Q3 majority at lunchtime, and a couple in the evening. And they range from pop music to Latin American.

SUE: The Latin American could be fun. What time is that?

MARTIN: It’s being repeated several times, in different places. They’re performing in the central library at 1 o’clock, then at 4 it’s in the 📍Q4 City Museum, and in the evening, at 7.30, there’s a longer concert, in the theatre.

SUE: Right. I’ll suggest that to the rest of the family.

MARTIN: Something else you might be interested in is the boat race along the river.

SUE: Oh, yes, do tell me about that.

MARTIN: The race starts at 📍Q5 Offord Marina, to the north of Burnham, and goes as far as Summer Pool. The best place to watch it from is Charlesworth Bridge, though that does get rather crowded.

SUE: And who’s taking part?

MARTIN: Well, local boat clubs, but the standard is very high. One of them came 📍Q6 first in the West of England regional championship in May this year – it was the first time a team from Burnham has won. It means that next year they’ll be representing the region in the national championship.

——————————

SUE: Now I’ve heard something about Paxton Nature Reserve. It’s a good place for spotting unusual 📍Q7 birds, isn’t it?

MARTIN: That’s right – throughout the year. There is a lake there, as well as a river, and they provide a very attractive habitat. So it’s a good idea to bring binoculars if you have them. And just at the moment you can see various 📍Q8 flowers that are pretty unusual – the soil at Paxton isn’t very common. They’re looking good right now.

SUE: Right. My husband will be particularly interested in that.

MARTIN: And there’s going to be a talk and slide show about 📍Q9 mushrooms – and you’ll be able to go out and pick some afterwards and study the different varieties.

SUE: Uhuh. And is it possible for children to swim in the river?

MARTIN: Yes. Part of the 📍Q10 river has been fenced off to make it safe for children to swim in. It’s very shallow, and there’s a lifeguard on duty whenever it’s open. The lake is too deep, so swimming isn’t allowed there.

SUE: OK, we must remember to bring their swimming things, in case we go to Paxton. How long does it take to get there by car from Burnham?

MARTIN: About 20 minutes, but parking is very limited, so it’s usually much easier to go by bus – and it takes about the same time.

SUE: Right. Well. I’ll discuss the options with the rest of the family. Thanks very much for all your help.

MARTIN: You’re welcome.

SUE: Goodbye.

MARTIN: Bye.

 

PART 2 Questions 11-20 + Audio Script

 

📝 Question 11: In Shona’s opinion, why do fewer people use buses in Barford these days?

🔹 Correct Answer: C - There are not so many bus routes

📍 Location in Audio Script: "Most people used them frequently, but not now because the bus companies concentrate on just the routes that attract most passengers. So parts of the town are no longer served by buses"

🔹 Analysis of the Answer: The audio states that fewer people use buses because "parts of the town are no longer served by buses." This is a paraphrase of saying "there are not so many bus routes."

⚠️ Potential Traps: While the audio mentions "old uncomfortable buses" and "bus fares are too high," Shona states that replacing the buses has had little impact on numbers and that bus fares are not much higher than they were 50 years ago, which rules these out as correct options.

Key Learning Point: Be aware of paraphrasing. The answer will likely be a rephrasing of the language used in the audio.

📝 Question 12: What change in the road network is known to have benefited the town most?

🔹 Correct Answer: B - the development of cycle paths

📍 Location in Audio Script: "The new cycle paths separating bikes from cars in most main roads, are being used far more than was expected reducing traffic and improving air quality"

🔹 Analysis of the Answer: The audio directly states the cycle paths are "being used far more than was expected reducing traffic and improving air quality," which indicates the greatest benefit to the town.

⚠️ Potential Traps: The audio mentions the centre was closed to traffic and that the attempt to construct a bypass has failed. These are not the best benefit to the town.

Key Learning Point: Focus on comparative language, like "most," to identify the correct answer.

📝 Question 13: What is the problem affecting shopping in the town centre?

🔹 Correct Answer: B - lack of major retailers

📍 Location in Audio Script: "Most shops are small independent stores, which is good, but many people prefer to use supermarkets and department stores in nearby large towns, as there are so few well-known chain stores here"

🔹 Analysis of the Answer: The audio states that people prefer to shop in other towns because there are "so few well-known chain stores" in Barford, which means there is a "lack of major retailers."

⚠️ Potential Traps: The audio also mentions that "new car parks" have been opened, which could cause some confusion, however this does not seem to have fixed the problem.

Key Learning Point: Be aware of indirect language. The answer will often not be a direct quote from the audio.

📝 Question 14: What does Shona say about medical facilities in Barford?

🔹 Correct Answer: A - There is no hospital

📍 Location in Audio Script: "Our hospital closed 15 years ago, which means journeys to other towns are unavoidable."

🔹 Analysis of the Answer: The audio specifically states that "Our hospital closed 15 years ago".

⚠️ Potential Traps: The audio mentions that there are family doctors, and that there are "more dentists than there used to be", which are not the answer.

Key Learning Point: Pay attention to the specific wording of the options and match to statements made by the speaker.

📝 Question 15: The largest number of people are employed in

🔹 Correct Answer: C - education

📍 Location in Audio Script: "The number of schools and colleges has increased making that the main employment sector."

🔹 Analysis of the Answer: The audio clearly states that because the number of schools and colleges have increased, that is now "the main employment sector," meaning that the largest number of people are employed in education.

⚠️ Potential Traps: Although the audio mentions "services" and "manufacturing", it says that services "have grown in importance" and "manufacturing hasn't seen the decline that has affected it in other parts of the country." These are not the largest employment sectors.

Key Learning Point: Listen for phrases that indicate a comparison between different options, such as "the main".

📝 Question 16: railway station car park

🔹 Correct Answer: G - It will be expanded

📍 Location in Audio Script: "Instead, the company has bought some adjoining land, and this will be used to increase the number of parking spaces."

🔹 Analysis of the Answer: The audio indicates that the car park will have "an increase in the number of parking spaces" indicating it will be expanded.

⚠️ Potential Traps: The audio mentions that permission to build a multi-storey car park was refused, but this is not the current plan.

Key Learning Point: Be aware of plans that were rejected, and focus on plans that will be implemented.

📝 Question 17: cinema

🔹 Correct Answer: A - It will move to a new location

📍 Location in Audio Script: "The Grand, the old cinema in the high street will close at the end of the year, and reopen on a different site."

🔹 Analysis of the Answer: The audio script clearly states that the cinema will "reopen on a different site" indicating that it will be moving to a new location.

⚠️ Potential Traps: The audio mentions that the new cinema will have three screens and "fewer seats", but this is not the answer.

Key Learning Point: Listen for specific vocabulary, like "reopen on a different site", that indicates an action or change is taking place.

📝 Question 18: indoor market

🔹 Correct Answer: C - It will be refurbished

📍 Location in Audio Script: "The good news is that it will close for six weeks to be made safe and redecorated, and the improved building will open in July."

🔹 Analysis of the Answer: The audio states that the market will be "made safe and redecorated," which implies that it will be refurbished.

⚠️ Potential Traps: The audio mentions that the market "was threatened with demolition", but this is not the plan for it now.

Key Learning Point: Pay attention to synonyms. "Made safe and redecorated" is a synonym for "refurbished."

📝 Question 19: library

🔹 Correct Answer: B - It will have its opening hours extended

📍 Location in Audio Script: "The council has managed to secure funding to keep the library open later into the evening, twice a week."

🔹 Analysis of the Answer: The audio indicates that the library will be open "later into the evening" which means the opening hours will be extended.

⚠️ Potential Traps: The audio mentions that there are plans to enlarge the building, but "this is by no means definite".

Key Learning Point: Pay attention to language that indicates likelihood or uncertainty, such as "definite" or "not definite."

📝 Question 20: nature reserve

🔹 Correct Answer: F - It will have new management

📍 Location in Audio Script: "Instead it will become the responsibility of a national body that administers most nature reserves in the country."

🔹 Analysis of the Answer: The audio states that the reserve "will become the responsibility of a national body", indicating that there will be a new manager.

⚠️ Potential Traps: The audio states that access will remain the same, but it does not mean that the nature reserve will not have a new manager.

Key Learning Point: Pay close attention to the specific aspects of the facility that will change.

 


PART 2 Audio Script

MAN: First of all, let me thank you all for coming to this public meeting, to discuss the future of our town. Our first speaker is Shona Ferguson, from Barford town council. Shona.

SHONA: Thank you. First I’ll briefly give you some background information, then I’ll be asking you for your comments on developments in the town.

Well, as you don’t need me to tell you, Barford has changed a great deal in the last 50 years. These are some of the main changes.

Fifty years ago, buses linked virtually every part of the town and the neighbouring towns and villages. Most people used them frequently, but not now because the bus companies concentrate on just the routes that attract most passengers. So 📍Q11 parts of the town are no longer served by buses. Even replacing old uncomfortable buses with smart new ones has had little impact on passenger numbers. It’s sometimes said that bus fares are too high, but in relation to average incomes, fares are not much higher than they were 50 years ago.

Changes in the road network are affecting the town. The centre was recently closed to traffic on a trial basis, making it much safer to pedestrians. The impact of this is being measured. The 📍Q12 new cycle paths separating bikes from cars in most main roads, are being used far more than was expected reducing traffic and improving air quality. And although the council’s attempts to have a bypass constructed have failed, we haven’t given up hope of persuading the government to change its mind.

Shopping in the town centre has changed over the years. Many of us can remember when the town was crowded with people going shopping. Numbers have been falling for several years, despite efforts to attract shoppers, for instance by opening new car parks. some people combine shopping with visits to the town’s restaurants and cafés. Most shops are small independent stores, which is good, but many people prefer to use supermarkets and department stores in nearby large towns, as there are 📍Q13 so few well-known chain stores here.

Turning how to medical facilities, the town is served by family doctors in several medical practices – fewer than 50 years ago, but each catering for far more patients. Our 📍Q14 hospital closed 15 years ago, which means journeys to other towns are unavoidable. On the other hand, there are more dentists than there used to be. Employment patterns have changed, along with almost everything else. The number of schools and colleges has increased making that the 📍Q15 main employment sector. Services, such as website design and accountancy, have grown in importance, and surprisingly, perhaps, manufacturing hasn’t seen the decline that has affected it in other parts of the country.

—————-

Now I’ll very quickly outline current plans for some of the town’s facilities, before asking for your comments.

As you’ll know if you regularly use the car park at the railway station, it’s usually full. The railway company applied for permission to replace it with a multi-storey car park, but that was refused. Instead, the company has bought some adjoining land, and this will be used to 📍Q16 increase the number of parking spaces.

The Grand, the old cinema in the high street will close at the end of the year, and 📍Q17 reopen on a different site. You’ve probably seen the building under construction. The plan is to have three screens with fewer seats, rather than just the one large auditorium in the old cinema.

I expect many of you shop in the indoor market. It’s become more and more shabby-looking, and because of fears about safety, it was threatened with demolition. The good news is that it will close for sex weeks to be 📍Q18 made safe and redecorated, and the improved building will open in July.

Lots of people use the library, including school and college students who go there to study. The council has managed to secure funding to keep the library open 📍Q19 later into the evening, twice a week. We would like to enlarge the building in the not-too-distant future, but this is by no means definite.

There’s no limit on access to the nature reserve on the edge of town, and this will continue be the case. What will change, though, is that the council will no longer be in charge of the area. Instead it will become the 📍Q20 responsibility of a national body that administers most nature reserves in the country.

OK, now let me ask you …

 

PART 3 Questions 21-30 + Audio Script

 

📝 Question 21: A _____ surrounded by trees

🔹 Correct Answer: cave

📍 Location in Audio Script: "Now, I’m not sure about the drawing of the cave – it’s got trees all around it"

🔹 Analysis of the Answer: The audio clearly states that there is a "drawing of the cave" which is "surrounded by trees".

⚠️ Potential Traps: There is mention of trees throughout the conversation, but this is not a distraction, but context to the answer.

Key Learning Point: Listen carefully to the context provided around the key words.

📝 Question 22: Add Malcolm and a ____ noticing him.

🔹 Correct Answer: tiger

📍 Location in Audio Script: "And what about putting in a tiger – the one that he makes friends with a bit later? Maybe it could be sitting under a tree washing itself...And the tiger stops in the middle of what it’s doing when it sees Malcolm walking past."

🔹 Analysis of the Answer: The audio suggests that a "tiger" is put into the drawing that will "stop when it sees Malcolm".

⚠️ Potential Traps: No other animals are mentioned in the conversation that might cause a distraction.

Key Learning Point: Note any actions that the subject of the picture is doing, such as stopping when seeing someone.

📝 Question 23: People who are _____ outside the forest.

🔹 Correct Answer: dancing

📍 Location in Audio Script: "Then there’s the drawing of the crowd of men and women dancing. They’re just outside the forest"

🔹 Analysis of the Answer: The audio states that the people in the picture are "dancing" outside of the forest.

⚠️ Potential Traps: The audio mentions "a carnival procession", but this is not what the people are specifically doing.

Key Learning Point: Focus on the action that is being performed in the picture, rather than the event.

📝 Question 24: Add Malcolm sitting on a tree trunk and _____.

🔹 Correct Answer: crying

📍 Location in Audio Script: "No, he’s been left out of all the fun, so I’d like him to be crying"

🔹 Analysis of the Answer: The audio indicates that Malcolm should be "crying" in the picture.

⚠️ Potential Traps: The audio mentions "laughing at the clowns in the carnival", but this is part of a different picture.

Key Learning Point: Pay close attention to emotional words or phrases that describe the characters in the picture.

📝 Question 25: Ice-skaters on _____ covered with ice.

🔹 Correct Answer: grass

📍 Location in Audio Script: "Because they’re supposed to be skating on grass aren’t they?"

🔹 Analysis of the Answer: The audio states the people in the drawing are skating on "grass."

⚠️ Potential Traps: There are no other skating surfaces discussed, and the audio says that "it's frozen over".

Key Learning Point: Look for a direct statement of the location being described.

📝 Question 26: Add a _____ for each person.

🔹 Correct Answer: scarf

📍 Location in Audio Script: "Maybe you could give each of them a scarf as well."

🔹 Analysis of the Answer: The audio states that each person should have "a scarf."

⚠️ Potential Traps: The audio mentions "wool hats" but this is already part of the picture.

Key Learning Point: Pay attention to items that are being added to a picture, and not already present.

📝 Question 27: how they planned the project

🔹 Correct Answer: A - Helen only

📍 Location in Audio Script: "How do you feel about drafting something, then we can go through it together and discuss it?"

🔹 Analysis of the Answer: The audio says that Helen will be drafting something about how they planned the project.

⚠️ Potential Traps: The audio mentions that Jeremy and Helen will discuss the project, but Helen will do the initial drafting.

Key Learning Point: Pay attention to who will take the lead in an action, or who is doing the initial work.

📝 Question 28: how they had ideas for their stories

🔹 Correct Answer: C - both Helen and Jeremy

📍 Location in Audio Script: "Well, I’ve started writing something about that, so why don’t you do the same and we can include the two things."

🔹 Analysis of the Answer: The audio states that Jeremy has already started writing about how he came up with ideas and asks Helen to do the same, so both will do this.

⚠️ Potential Traps: There is no discussion of who will do it first, it is made clear that both will work on it.

Key Learning Point: Listen for information that indicates that two or more people will be involved in an activity.

📝 Question 29: an interpretation of their stories

🔹 Correct Answer: D - neither Helen nor Jeremy

📍 Location in Audio Script: "That’s going to come up later isn’t it? I think everyone in the class is going to read each other’s stories and come up with their own interpretations which we’re going to discuss."

🔹 Analysis of the Answer: The audio indicates that other students will interpret the stories, and that Helen and Jeremy do not have to do it.

⚠️ Potential Traps: It is mentioned that they will "discuss" the interpretations of the class, but they do not have to provide any themselves.

Key Learning Point: Listen carefully for the information about who is responsible for each aspect of a task or project, and if it is done by someone else.

📝 Question 30: comments on the illustrations

🔹 Correct Answer: B - Jeremy only

📍 Location in Audio Script: "It’s probably easiest for you to write that section, as you know more about drawing than I do...Maybe, but I find it quite hard to write about. I’d be happier if you did it."

🔹 Analysis of the Answer: The audio says that Helen would prefer Jeremy to write the comments on the illustrations, and he agrees to this.

⚠️ Potential Traps: Helen says that she knows more about drawing, but prefers not to write the section, indicating that Jeremy will.

Key Learning Point: If one person is more knowledgeable about something, it does not always mean they will do that task.

 


PART 3 Audio Script

JEREMY: Hello, Helen. Sorry I’m late.

HELEN: Hi, Jeremy, no problem. Well we’d better work out where we are on our project, I suppose.

JEREMY: Yeah. I’ve looked at the drawings you’ve done for my story, ‘The Forest’, and I think they’re brilliant – they really create the atmosphere I had in mind when I was writing it.

HELEN: I’m glad you like them.

JEREMY: There are just a few suggestions I’d like to make.

HELEN: Go ahead.

JEREMY: Now, I’m not sure about the drawing of the 📍Q21 cave – it’s got trees all around it, which is great, but the drawing’s a bit too static, isn’t it? I think it needs some action.

HELEN: Yes, there’s nothing happening. Perhaps I should add the boy – Malcolm, isn’t it? He would be walking up to it.

JEREMY: Yes, let’s have Malcolm in the drawing. And what about putting in a 📍Q22 tiger – the one that he makes friends with a bit later? Maybe it could be sitting under a tree washing itself.

HELEN: And the tiger stops in the middle of what it’s doing when it sees Malcolm walking past.

JEREMY: That’s a good idea.

HELEN: OK, I’ll have a go at that.

JEREMY: Then there’s the drawing of the crowd of men and women 📍Q23 dancing. They’re just outside the forest, and there’s a lot going on.

HELEN: That’s right, you wanted them to be watching a carnival procession, but I thought it would be too crowded. Do you think it works like this?

JEREMY: Yes, I like what you’ve done. The only thing is, could you add Malcolm to it, without changing what’s already there.

HELEN: What about having him sitting on the tree trunk on the right of the picture?

JEREMY: Yes, that would be fine.

HELEN: And do you want him watching the other people?

JEREMY: No, he’s been left out of all the fun, so I’d like him to be 📍Q24 crying – that’ll contrast nicely with the next picture, where he’s laughing at the clowns in the carnival.

HELEN: Right, I’ll do that.

JEREMY: And then the drawing of the people ice skating in the forest.

HELEN: I wasn’t too happy with that one. Because they’re supposed to be skating on 📍Q25 grass aren’t they?

JEREMY: That’s right, and it’s frozen over. At the moment it doesn’t look quite right.

HELEN: Mm, I see what you mean. I’ll have another go at that.

JEREMY: And I like the wool hats they’re wearing. Maybe you could give each of them a 📍Q26 scarf as well.

HELEN: Yeah, that’s easy enough. They can be streaming out behind the people to suggest they’re skating really fast.

JEREMY: Mm, great. Well that’s all on the drawings.

HELEN: Right. So you’ve finished writing your story and I just need to finish illustrating it, and my story and your drawings are done.

———————–

HELEN: So the next thing is to decide what exactly we need to write about in the report that goes with the stories, and how we’re going to divide the work.

JEREMY: Right, Helen.

HELEN: What do you think about including a section on how we planned the project as a whole, Jeremy? That’s probably quite important.

JEREMY: Yeah. Well, you’ve had most of the good ideas so far. How do you feel about 📍Q27 drafting something, then we can go through it together and discuss it?

HELEN: OK, that seems reasonable. And I could include something on how we came up with the ideas for our two stories, couldn’t I?

JEREMY: Well, I’ve started writing something about that, so why don’t you do the same and 📍Q28 we can include the two things.

HELEN: Right. So what about our interpretation of the stories? Do we need to write about what we think they show, like the value of helping other people, all that sort of thing?

JEREMY: That’s going to come up later isn’t it? I think 📍Q29 everyone in the class is going to read each other’s stories and come up with their own interpretations which we’re going to discuss.

HELEN: Oh, I missed that. So it isn’t going to be part of the report at all?

JEREMY: No. But we need to write about the illustrations, because they’re an essential element of children’s experience of reading the stories. It’s probably easiest for you to write that section, as you know more about drawing than I do.

HELEN: Maybe, but I find it quite hard to write about. I’d be happier if 📍Q30 you did it.

JEREMY: OK. So when do you think …

 

PART 4 Questions 31-40 + Audio Script

 

📝 Question 31: to investigate customer needs and _____.

🔹 Correct Answer: attitude / attitudes

📍 Location in Audio Script: "Well, businesses are finding that ethnography can offer them deeper insight into the possible needs of customers, either present or future, as well as providing valuable information about their attitudes towards existing products."

🔹 Analysis of the Answer: The audio uses the words "needs of customers" and their "attitudes towards existing products."

⚠️ Potential Traps: There is no other mention of a subject to investigate, beyond customers' needs and attitudes.

Key Learning Point: Look out for and recognize phrases that indicate that two ideas are linked.

📝 Question 32: Researchers found that cooks could not easily see the _____ in measuring cups.

🔹 Correct Answer: numbers

📍 Location in Audio Script: "They saw that the cooks had to check and recheck the contents, because although the measuring cups had numbers inside them, the cooks couldn’t see these easily"

🔹 Analysis of the Answer: The audio directly states that cooks could not easily see the "numbers" in measuring cups.

⚠️ Potential Traps: No other item inside the measuring cups is discussed.

Key Learning Point: Listen for the specific object or item that someone has difficulty seeing.

📝 Question 33: These customers wanted to check the _____ used.

🔹 Correct Answer: time / minutes

📍 Location in Audio Script: "Because these customers paid in advance for their calls, they were eager to know how much time they’d spent on the call so far."

🔹 Analysis of the Answer: The audio uses the phrase "how much time they'd spent" which indicates that the customers wanted to know the time used.

⚠️ Potential Traps: Although calls are mentioned, the time is what is important here, not how many calls.

Key Learning Point: Note that the answer may need to be inferred from the audio.

📝 Question 34: There was a need to develop _____ to improve communication between system administrators and colleagues.

🔹 Correct Answer: software

📍 Location in Audio Script: "So the team came up with an idea for software that would help them to do this."

🔹 Analysis of the Answer: The audio uses the word "software" in the sentence describing the solution.

⚠️ Potential Traps: Other means of communication are discussed, but the solution is "software."

Key Learning Point: The answer may be the solution to a problem that is mentioned in the audio.

📝 Question 35: Nurses needed to access information about _____ in different parts of the hospital.

🔹 Correct Answer: patients

📍 Location in Audio Script: "This led to the recognition that the nurses needed to access the computer records of their patients, no matter where they were."

🔹 Analysis of the Answer: The audio uses the word "patients" in the context of nurses accessing information.

⚠️ Potential Traps: The audio does not mention anything other than patients and their records, as the need of the nurses.

Key Learning Point: Pay attention to the object or people that are the focus of an action or need.

📝 Question 36: Respondents recorded information about their _____ while travelling.

🔹 Correct Answer: emotions/feelings

📍 Location in Audio Script: "...respondents used their smartphones to record information during airline trips, in a study aiming at tracking the emotions of passengers during a flight."

🔹 Analysis of the Answer: The audio mentions that respondents were recording information "aiming at tracking the emotions of passengers."

⚠️ Potential Traps: No other subject was mentioned in the audio beyond the passengers' emotions.

Key Learning Point: The answer may be a word that describes a sensation or a feeling, like emotion.

📝 Question 37: Participants may be selected by criteria such as age, _____, or product used.

🔹 Correct Answer: income

📍 Location in Audio Script: "...the criteria according to which the participants are chosen may be something as simple as the age bracket they fall into, or the researchers may select them according to their income..."

🔹 Analysis of the Answer: The audio specifically states that participants may be chosen based on their "income," and also mentions "age."

⚠️ Potential Traps: There are no other factors that can be used to select the participants, only age and income.

Key Learning Point: Note that the items in a list may be connected with a conjunction like "or" that indicate they are different, but similar concepts.

📝 Question 38: The participants must feel _____ about taking part in the research.

🔹 Correct Answer: comfortable

📍 Location in Audio Script: "As well as the criteria I’ve mentioned, they have to be comfortable talking about themselves and being watched as they go about their activities."

🔹 Analysis of the Answer: The audio uses the word "comfortable" when talking about how the participants must feel about the research.

⚠️ Potential Traps: No other emotional states are mentioned that the participants need to feel during the research.

Key Learning Point: Pay attention to emotional states, or words describing feelings.

📝 Question 39: There is usually direct _____ of the participants.

🔹 Correct Answer: observation

📍 Location in Audio Script: "…the research is usually based on first-hand observation of what they are doing at the time."

🔹 Analysis of the Answer: The audio clearly states that research is based on "first-hand observation" of what the participants are doing.

⚠️ Potential Traps: The audio does mention that researchers will talk to the participants, but this is not what is most common.

Key Learning Point: Identify the words that represent core concepts in the audio.

📝 Question 40: A lot of time is needed for the _____ of the data.

🔹 Correct Answer: analysis

📍 Location in Audio Script: "Most researchers estimate that 70 to 80 per cent of their time is spent not on the collecting of data but on its analysis"

🔹 Analysis of the Answer: The audio says that "70 to 80 per cent of their time is spent… on its analysis" which indicates that a lot of time is spent on the analysis of the data.

⚠️ Potential Traps: The audio does mention "collecting data" but that is not what they spend most of their time on.

Key Learning Point: Focus on the activity that takes the most time, to answer the question.

 


PART 4 Audio Script

So what I’m going to talk about to you today is something called Ethnography. This is a type of research aimed at exploring the way human cultures work. It was first developed for use in anthropology, and it’s also been used in sociology and communication studies. So what’s it got to do with business, you may ask. Well, businesses are finding that ethnography can offer them deeper insight into the possible 📍Q31 needs of customers, either present or future, as well as providing valuable information about their attitudes towards existing products. And ethnography can also help companies to design new products or services that customers really want.

Let’s look at some examples of how ethnographic research works in business. One team of researchers did a project for a company manufacturing kitchen equipment. They watched how cooks used measuring cups to measure out things like sugar and flour. They saw that the cooks had to check and recheck the contents, because although the measuring cups had 📍Q32 numbers inside them, the cooks couldn’t see these easily. So a new design of cup was developed to overcome this problem, and it was a top seller.

Another team of ethnographic researchers looked at how cell phones were used in Uganda, in Africa. They found that people who didn’t have their own phones could pay to use the phones of local entrepreneurs. Because these customers paid in advance for their calls, they were eager to know how much 📍Q33 time they’d spent on the call so far. So the phone company designed phones for use globally with this added feature.

Ethnographic research has also been carried out in computer companies. In one company, IT systems administrators were observed for several weeks. It was found that a large amount of their work involved communicating with colleagues in order to solve problems, but that they didn’t have a standard way of exchanging information from spreadsheets and so on. So the team came up with an idea for 📍Q34 software that would help them to do this.

In another piece of research, a team observed and talked to nurses working in hospitals. This led to the recognition that the nurses needed to access the computer records of their 📍Q35 patients, no matter where they were. This led to the development of a portable computer tablet that allowed the nurses to check records in locations throughout the hospital.

Occasionally, research can be done even in environments where the researchers can’t be present. For example, in one project done for an airline, respondents used their smartphones to record information during airline trips, in a study aiming at tracking the 📍Q36 emotions of passengers during a flight.

———————

So what makes studies like these different from ordinary research? Let’s look at some of the general principles behind ethnographic research in business. First of all, the researcher has to be completely open-minded – he or she hasn’t thought up a hypothesis to be tested, as is the case in other types of research. Instead they wait for the participants in the research to inform them. As far as choosing the participants themselves is concerned, that’s not really all that different from ordinary research – the criteria according to which the participants are chosen may be something as simple as the age bracket they fall into, or the researchers may select them according to their 📍Q37 income, or they might try to find a set of people who all use a particular product, for example. But it’s absolutely crucial to recruit the right people as participants. As well as the criteria I’ve mentioned, they have to be 📍Q38 comfortable talking about themselves and being watched as they go about their activities. Actually, most researchers say that people open up pretty easily, maybe because they’re often in their own home of workplace.

So what makes this type of research special is that it’s not just a matter of sending a questionnaire to the participants, instead the research is usually based on first-hand 📍Q39 observation of what they are doing at the time. But that doesn’t mean that the researcher never talks to the participants. However, unlike in traditional research, in this case it’s the participant rather than the researchers who decides what direction the interview will follow. This means that there’s less likelihood of the researcher imposing his or her own ideas on the participant.

But after they’ve said goodbye to their participants and got back to their office, the researchers’ work isn’t finished. Most researchers estimate that 70 to 80 per cent of their time is spent not on the collecting of data but on its 📍Q40 analysis – looking at photos listening to recording and transcribing them and so on. The researchers may end up with hundreds of pages of notes. And to determine what’s significant, they don’t focus on the sensational things or the unusual things, instead they try to identify a pattern of some sort in all this data, and to discern the meaning behind it. This can result in some compelling insights that can in turn feed back to the whole design process.

 

 





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